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  • Glow Premium Glow Premium
  • General General
  • Glow App Glow App
  • Eve App Eve App
  • Nurture App Nurture App
  • Baby App Baby App
  • Glow Community Glow Community

Glow Premium

Premium related questions

  • I had purchased premium, but it is not showing on my account?
  • How do I cancel my premium trial?
  • Why was I billed by Glow!?
  • What is Glow Premium?
  • Do I have to pay to use Eve, Glow, Nurture or Glow Baby now?
  • Which apps offer Glow Premium?
See all 14 articles

General

Frequently Asked Questions

  • I'm seeing issues in the daily log. How do I edit my period in Glow?
  • My OPK analyzer is acting up! Is there anything I should do?
  • I'm having issues with my Apple Watch! Help

Trying to Conceive

  • I'm trying to conceive. Where should I begin?
  • What is a cervical mucus (CM) check and how do I do one in Glow?
  • What is basal body temperature (BBT) and how do I take mine?
  • What is an ovulation test?
  • How do I know when my next fertile window will be?
  • I’m pregnant. Is there anything I should do with the app?

Partner Experience

  • What are the benefits of connecting to your partner on Glow?
  • I invited my partner, but they didn't get the email invitation. What should we do?
  • How do I add my partner on Glow?
  • How do I add my partner on Glow Nurture?
  • How do I disconnect my partner?
  • Do both partners have access to the community?
See all 9 articles

Glow App

Account Settings

  • How do I turn off the “red dot” notifications in the app?
  • How do I reset/change my password?

Partner Experience

  • I’m getting an error message when I try to add my partner to Glow?
  • How do I invite my partner to Glow?
  • Why isn't my partner's log updating?
  • "I want my partner to see everything I log! How do I do that?"

App basics

  • I can't remember my 4 digit passcode and now I'm locked out of the app, what should I do?
  • I’m pregnant. Is there anything I should do with the app?
  • I'm not currently getting my period. Can I turn off my predictions?
  • What do all the acronyms mean? TTC, BBT, CM?
  • Can I use the metric system with Glow?
  • How can I connect Glow to Apple HealthKit?
See all 20 articles

Logging Questions

  • Can I track my medications/supplements in Glow?
  • When did I log X in the app?
  • Where do I find my cycle day?
  • Where is X log?
  • How do I log this? Can Glow create X log? Can you add a X mood log? Etc.
  • How do I edit my BBTs? How do I input old BBT info?
See all 8 articles

Cycle Prediction Questions

  • Why can't I see my "green" fertile window on Glow?
  • How does Glow deal with late periods?
  • What do the different colors and icons in the Glow calendar mean?
  • Why does my fertile window move suddenly throughout the month?
  • Why is my fertile window right after my period?
  • I set my cycle length as 28 days. Why are my predictions not reflecting this? How do I change it?
See all 15 articles

Eve App

App Basics

  • I have my period, but I'm not 13. Can I use Eve?
  • I’m currently a Glow user, but I’m not trying to get pregnant. Is Eve a better fit for me?
  • What’s Eve's Community all about? Is it just for Eve users? Why is it called “Glow Community”?
  • Is Eve just for women?
  • What’s Eve by Glow?

Logging and Predictions

  • My cycle is changing. How can I change my cycle length in Eve?
  • How do I tell Eve I'm pregnant?
  • I’ve changed my Birth Control method. How do I tell Eve?
  • I entered my last period and/or cycle length incorrectly when I set up Eve. How do I change it?
  • How can I see when my next period will start on Eve?
  • Why can’t I see my fertile window on Eve?
See all 12 articles

Features

  • Can I set a passcode for Eve?
  • How can I change the language of my Eve app?
  • I want to learn more about Birth Control methods on Eve. How can I?
  • Will you be adding more feelings and symptoms to Eve?
  • Where did the Sex Quizzes go?
  • What is a gem?
See all 7 articles

Nurture App

App Basics

  • What features are included in Glow Nurture?
  • What is Glow Nurture?
  • Does Glow Nurture let me use the metric system?
  • Where did Glow source its pregnancy articles?

Baby Questions

  • Why isn't my baby growing?
  • Can I change the skin tone of my baby?
  • I'm having multiple babies! How do I input that? How can I display 2 babies on the home screen?

Logging and Status Changes

  • Why there are no symptoms for me to log?
  • Why is my pregnancy showing up as different weeks in Glow and Nurture?
  • Why am I no longer getting new insights?
  • The articles are so outdated! What gives?
  • Help! I'm past my due date and now the app isn't giving any more information!
  • I changed my status to "healing from a loss" but my app still shows me as pregnancy
See all 10 articles

Accessing my data (Timelapse, old pregnancy, etc)

  • How does the photo timelapse feature work in Glow Nurture?
  • I want to be able to compare the data from my old pregnancy? Can you send this information to me?
  • How do I delete a photo from my timelapse? How do I edit a photo?
  • I added a new pregnancy. Is there anyway to access the photos from my last pregnancy?

Partner Questions

  • What can a partner do on Nurture? Can a partner help me log? What can I log as a male on Nurture?
  • I want to share my pregnancy experience with my mom, my partner, my siblings, etc. Can I do this?

Baby App

Daily Logs in Baby

  • Why can't I see some of my logs in my history?
  • Why can't I see all of the data points on my chart?
  • How do I add my own food logs?
  • Can I delete information from my growth charts?
  • How do I add data points to my growth charts?
  • Can I log for more than one baby in the app?
See all 10 articles

Baby Basics

  • How do I access more of my data than the last 7 days?
  • How long will the content last in the Baby app?
  • I haven't had my baby yet, can I still use Glow Baby app?
  • I use Glow or Glow Nurture, will my data be transferred to Glow Baby?
  • What features are available on Glow Baby?
  • What is Glow Baby?

Partner/Caregiver

  • My data is not syncing with my partner. How do I fix this?
  • How do I add my partner to Glow Baby?
  • How do I disconnect a caregiver?
  • Do I have to have a Premium subscription to add a caregiver?
  • Does my Premium membership connect to my partner’s account as well?

Glow Community

Community

  • What steps has Glow taken to protect my privacy in Glow Community on Web?
  • Who can see Glow Community online?
  • Why did you move the Glow community online?
  • Why don’t I get a notification every time someone answers me?
  • How do I bookmark a post? Where do I find my bookmarked posts?
  • I posted a discussion and it disappeared. Where did it go?
See all 15 articles

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