This can due to a number of different issues:
- This issue might have arisen because the user's partner is connected to the user on another account (ie Glow but wants to connect on Nurture with a different email address). Please write into email@example.com to resolve this issue.
- Each Glow account is only allowed one partnership. If your partner’s account is already connected (say to another account or their old account), our team can help to disconnect the previous partnership.
- Another potential issue is that you might have invited the wrong email. In this case, please try to resend the invite to the correct email.