This can due to a number of different issues:
- This issue might have arisen because your partner is connected to another app account (ie connected on Glow, but wants to connect on Nurture with a different email address). Please write into firstname.lastname@example.org to resolve this issue.
- Each Glow account is only allowed one partnership. If a partner’s account is already connected (say to another account or an old account), our team can help to disconnect the previous partnership.
- Another potential issue is that you might have invited the wrong email. In this case, please try to resend the invite to the correct email.